Connecting Online Shoppers
with in-store Retail Staff
Click on button to launch Expert Minute from retailer's website
No Apps - No downloads - No plug ins - No Java
Works on any device - desktop, mobile, laptops, etc
Employees carry tablets (or smart phones) and answer the call
No installation needed on tablets since employees log in using browser
Treat online customers same way as if they were walking through store's doors
Employees scan items from their device - adding that item directly to customer's shopping cart on the other end
When call ends, customer is presented with checkout screen
Customers can edit the checkout page and checkout as they normally would
On average brick and mortar stores receive 8% returns, while online accounts for more than 30%
Reduce human error by letting online shoppers get real recommendation from your staff
Capture new customers via our sales channel who would not otherwise visit your store
Recommendation from salespeople are believed more than any review or rating
Shopping Cart abandonment climbed to 93% in 2019 and continues to go higher
Customers are more likely to complete checkout process after speaking with a live person
This is new. Your in-store employees can now add items to online shopper's carts during a live video call
Expert Minute works in browser meaning no downloads, plug ins, java, or apps are needed to start the call
Stay ahead of competition by bridging the connection of store and online sales into one powerful platform
Track individual employee sales growth using the new technology and prioritize video calls throughout the day