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Connecting Online Shoppers
with in-store Retail Staff

What's the process?

Retail staff can now video chat with your online customers
Store employees then ADD any item directly to customer's eCarts, here's how:


Customer visits your website

Click on button to launch Expert Minute from retailer's website
No Apps - No downloads - No plug ins - No Java 
Works on any device - desktop, mobile, laptops, etc


Employee picks up video call

Employees carry tablets (or smart phones) and answer the call
No installation needed on tablets since employees log in using browser
Treat online customers same way as if they were walking through store's doors


Employee Adds Items to eCart

Employees scan items from their device - adding that item directly to customer's shopping cart on the other end
When call ends, customer is presented with checkout screen
Customers can edit the checkout page and checkout as they normally would

Expert Minute Advantages

Decreased Returns

On average brick and mortar stores receive 8% returns, while online accounts for more than 30%

Reduce human error by letting online shoppers get real recommendation from your staff

Increased Sales

Capture new customers via our sales channel who would not otherwise visit your store

Recommendation from salespeople are believed more than any review or rating

eCart Abandonment

Shopping Cart abandonment climbed to 93% in 2019 and continues to go higher

Customers are more likely to complete checkout process after speaking with a live person

Increasing Store Sales in a post-COVID world

Download our White Paper

Add To Cart

This is new. Your in-store employees can now add items to online shopper's carts during a live video call


Expert Minute works in browser meaning no downloads, plug ins, java, or apps are needed to start the call

New Sales Channel

Stay ahead of competition by bridging the connection of store and online sales into one powerful platform

Data Analytics

Track individual employee sales growth using the new technology and prioritize video calls throughout the day


Complete form to request a demo or schedule a quick call
We will get back you within 30 minutes




Monday-Friday 9 am-7 pm
Saturday 10 am - 7 pm
Sunday 10 am - 7 pm